1. Start with support
If a resource is not working as documented, customers should first use the official LRSCRIPTS support path so delivery, installation, compatibility and technical issues can be identified.
2. Digital product purchases
Because LRSCRIPTS products are digital resources, refund eligibility will depend on the final store policy, successful delivery, product access and the circumstances of the request.
3. Incorrect purchases
Customers are responsible for reviewing the listed framework support, dependencies and product requirements before checkout. Any exception process for accidental or incompatible purchases will be defined in the finalized policy.
4. Duplicate or delivery issues
Duplicate charges, failed delivery and account-access problems should be reported promptly with the relevant Tebex transaction information so the payment and entitlement state can be reviewed.
5. Unauthorized redistribution
Refund requests connected to redistribution, leaked resources, license abuse or other violations of the final product license may be denied where permitted by the applicable store terms.
6. Payment disputes
Customers should use the official support and Tebex buyer-support paths for payment issues. The finalized policy should explain how disputes interact with Tebex's Merchant of Record and buyer-support process.
7. Final policy at launch
Before accepting live payments, this page should be updated with the actual refund window, exclusions, support contact information and the exact policy selected in the LRSCRIPTS Tebex project.